I recently went to a training about leadership and rooms operations, and one of the facilitators stated that if we want our teams to be effective and successful that we need to ‘inspect what we expect’. Continue reading The #1 Rule Of Housekeeping – Inspect What You Expect
Tag Archives: hotels
My Day As Director of Housekeeping
My day as director of housekeeping usually starts the night before when I go over my Outlook schedule for the next day to make sure that everything that I wanted to accomplish the next day or week is covered. It’s important that I don’t overload my schedule and set myself too many tasks to accomplish. I try to stretch my goals and get as much done as possible, but if it’s unreasonable, I’ll only feel frustrated the next day when things don’t go as planned.
Now if you were ever working in operations before you know that things can and will change all the time, and fires can come up all day long that require you to put them out quickly and move your schedule around… and that’s expected! It’s fine to make changes to your plan, you just need to have one in the first place to make sure that you don’t lose focus and get off track. Continue reading My Day As Director of Housekeeping
Experience Is The New Currency!
Luxury is changing, and what mattered most to us only a decade ago, isn’t even attractive anymore. Guests don’t rate hotels by its amenities and luxurious settings anymore, they’ll judge them by the experiences they provide them… experiences and memories that last long after they depart.
Experiences cannot be measured in money, but are so much more valuable in adding meaning to our life. An experience is invaluable, not subject to inflation, lasts for a lifetime, and is the new and most stable currency ever. Continue reading Experience Is The New Currency!