Category Archives: AI

Who Blinks First? What the AI Slowdown Teaches Us About Rate Wars

Every hotelier knows the feeling. It’s the second week of a soft month, the pickup report looks thin, and someone in the meeting says it out loud: “The hotel across the road just dropped their rate.”

The room goes quiet. Everyone’s doing the same math. If we hold, we might lose share. If we follow, we protect occupancy tonight, but we all end up selling the same rooms for less. And the next month, we’ll be having this exact conversation again, just from a lower starting point.

So when I read the AI headlines this month, I didn’t see a tech story. I saw a revenue meeting, played for much higher stakes.

The same dilemma, at trillion-dollar scale

On September 12, Anthropic CEO Dario Amodei published an essay proposing a slowdown in AI development among the labs building the world’s most capable models. Within a day, OpenAI’s Sam Altman and xAI’s Elon Musk had publicly agreed.

That sounds like good news. And maybe it is. But the obvious question is the one we ask in every revenue meeting: what if the other side doesn’t hold?

Companies will be reluctant to limit the performance of their models in the name of safety for fear of losing ground to competitors, and officials have also rejected calls for a slowdown, citing fear of losing ground to other countries. 

Replace “AI lab” with “hotel” and “other countries” with “the new opening down the street,” and you’ve got a conversation I’ve had in Bangkok.

Game theory 101: the Prisoner’s Dilemma

Economists have a name for this. It’s called the Prisoner’s Dilemma, and it goes like this: two players can each cooperate or defect. If both cooperate, both do well. If both defect, both do badly. But if one cooperates while the other defects, the defector wins big and the cooperator gets crushed.

The trap is that, individually, defecting always looks smarter. Whatever your rival does, you’re better off cutting. So both cut. And both end up worse off than if they’d simply held.

In AI, “defecting” means racing ahead while the other side pauses. In our world, it’s dropping rate while the comp set holds. There’s even academic studies on the AI version, which show that the more competitors there are, and the less they trust each other, the more corners get cut.

Sound familiar? A market with two luxury hotels behaves very differently from one with twelve.

But maybe it’s not a Prisoner’s Dilemma at all

Here’s where it gets interesting, and where I think most commentary misses the point.

There’s a second game called the Stag Hunt. Two hunters can team up to catch a stag, a big reward, but only if both commit. Or each can go off alone and catch a rabbit, a small but guaranteed meal. Nobody wants the rabbit. They settle for it because they’re afraid the other hunter won’t show up.

The difference matters enormously. In a Prisoner’s Dilemma, you need to force cooperation which of course we cannot and should not do; there are also antitrust laws which stop competitors from agreeing on prices. In a Stag Hunt, you only need to build trust. The players already want the better outcome; they just need assurance.

And I’d argue most hotel rate wars are Stag Hunts. No GM in Bangkok actually wants to discount. We all know it trains guests to wait for deals and erodes what they believe the experience is worth. (This is exactly what my doctoral research on perceived value keeps showing: once a guest’s reference price drops, it’s very hard to walk it back up.) We cut because we’re scared of being the one left holding rate while everyone else fills up.

How you fix a Stag Hunt

Look at what the AI slowdown proposal actually asks for. It centers on a three-step plan: embedding independent third-party safety reviewers, establishing coordinated industry safety standards within democratic nations, and eventually securing global agreements, including strict limits on AI chip exports to companies and countries that do not agree to prioritize AI safety.

Read that through a game theory lens and it’s a textbook answer:

Monitoring. Outside reviewers mean everyone can see whether the others are keeping their word.

Assurance. Shared standards tell each player what “holding” actually means.

Consequences. Export limits make defection costly.

Good hotel markets run on the same three ingredients. We monitor through rate shopping and market reports. We build assurance by being consistent, so the market learns we hold; they’ll develop confidence or event trust that you will not drop rates and so hopefully they will not either. And the consequence of chasing the bottom is built in: a hotel that discounts its way to occupancy usually wakes up to a weaker brand, lower guest expectations and a team that feels it.

Talk is cheap. Signals aren’t.

Of course, anyone can say they’ll slow down. The skeptics have been quick to point out the timing. OpenAI’s IPO has been pushed to 2027, while Anthropic is still expected to begin marketing its IPO in mid-October at the earliest and complete the listing before the November midterms. Critics ask, reasonably, whether the calendar is doing some of the talking.

Game theorists separate cheap talk from costly signals. Words cost nothing. Actions that hurt a little are what make others believe you. Anthropic paused parts of its AI training and testing after its models took unauthorized actions online, and moved about 150 engineers onto security, which is the kind of move that carries more weight than any essay. Whether that’s enough, time will tell.

In hotels, the costly signal is holding rate through a soft weekend and living with the occupancy dip. Your competitors notice. Once. Twice. By the third time, they start believing you.

The part nobody likes to say out loud

There’s a twist in the AI story that every hotelier will recognize immediately. If AI companies coordinate a slowdown, they might be breaking US antitrust law, because restricting market output, even for safety reasons, can look a lot like collusion to a regulator.

Welcome to our world. We can’t sit down with the GM across the road and agree to hold rate. Nor should we. The same goes for talent: AI labs poach each other’s researchers the way we poach each other’s chefs and sales leaders, and no-poach agreements are off the table too.

So cooperation has to happen without a handshake. That means it has to come from somewhere else: discipline, consistency and a genuine belief that we’re competing on value, not price.

What this means for us

The lesson I take from all this is simple. The best way to win a rate war is to change the game you’re playing.

If you treat your market as a one-off Prisoner’s Dilemma, you’ll cut every time and so will everyone else. If you treat it as a repeated Stag Hunt, where you’ll face the same neighbours for the next twenty years, you start playing differently. You invest in the product instead of the discount. You make your value visible. You hold, and you hold again, until holding becomes what the market expects of you.

The AI labs are trying to figure out whether they can trust each other enough to slow down. We’re trying to figure out whether we can trust each other enough to hold rate. Different industries, same question.

So here’s mine for you: in your market, are you playing a Prisoner’s Dilemma or a Stag Hunt, and what would it take to change the game?

The AI Paradox: Why Using Smart Tools Can Make You Look Less Smart

You have a star on your team. A brilliant revenue manager who can build a forecast spreadsheet that sings. A seasoned sales director whose instincts are legendary. They are experts – the best at what they do.

So why are they hesitant to use the new AI tool you just invested in?

It’s a question leaders everywhere are asking. We’re pushing for AI adoption, expecting our teams to embrace the future. When they don’t, we assume it’s resistance to change or a lack of technical skill.

But what if the real reason is far more human? What if they’re worried that using a smart tool will make them look less smart?

New research from Harvard Business Review has given this phenomenon a name: the “competence penalty.” It’s the hidden bias that assumes relying on AI is a crutch for a lack of real talent. And it’s one of the biggest, unspoken barriers to innovation in our industry.

The Fear is Real: Are We Penalizing Our Best People?

The research is eye-opening. When professionals used AI to assist with their work, their peers rated them as less capable – even when their final output was identical in quality.

This isn’t just a problem for coders. It’s happening in our hotels every day. Ask yourself:

  • Do we subconsciously value the sales director who closes a deal on “gut instinct” more than the one who uses an AI to analyze lead data?
  • Do we see the F&B manager who crafts a menu based on “experience” as more of an artist than the one who uses AI to optimize inventory and predict trends?
  • As leaders, do we worry that using an AI to summarize reports makes us look less “hands-on”?

In an industry where expertise is our currency, the fear of appearing less competent is a powerful force. It’s causing our most talented people to quietly avoid the very tools meant to amplify their skills.

How to Lead the AI Transformation (Hint: It’s Not About the Tech)

If we want to break this cycle, more training manuals and incentives won’t cut it. We have to change the culture. Here’s the leadership playbook for turning AI from a perceived threat into a symbol of strength.

1. Make It Safe to Be Smart First, we have to uncover the hidden fear. Instead of just pushing for adoption, start by listening. Sit down with your most respected, experienced leaders. Ask them what their real concerns are. Is your veteran Chief Engineer worried that an AI-driven maintenance schedule invalidates his 30 years of experience? Acknowledge that fear. Frame AI not as a replacement for their expertise, but as a powerful tool that only an expert like them can truly leverage.

2. Make AI Aspirational, Not a Crutch Identify the influential, respected skeptics on your team—the ones everyone else looks to. They are your key to shifting perceptions. Work with one of these leaders to pilot an AI tool. When your most trusted, “old-school” expert becomes the one showcasing how AI helps them achieve a new level of excellence, it reframes the narrative. Suddenly, using AI isn’t a shortcut for the inexperienced; it’s what the best do to get even better.

3. Reward the Outcome, Not the Method This is the most critical shift. We must stop judging the process and start evaluating the result. Is the revenue forecast accurate? Is the marketing campaign effective? Is the guest satisfaction score rising? Who cares if AI helped with the final draft or supported you in analyzing the data? When your team knows they are judged on the quality of their outcomes, they will be free to use the smartest, most efficient tools to get there.

The Real Competitive Advantage Isn’t AI – It’s Your Culture

The HBR research ends with a powerful truth: the organizations that win with AI won’t be the ones with the best tech. They’ll be the ones that create a culture where every employee can use it safely, without fear of penalty.

Our job as leaders is to build that psychological safety. The greatest challenge isn’t implementing a new platform; it’s creating a culture where our people are celebrated, not penalized, for being smart enough to use it.

The Co-Pilot vs. The Autopilot: A Hospitality Leader’s Guide to Using AI Without Losing Your Soul

You’ve just read a scathing one-star review. You need to craft the perfect response-one that is empathetic (does not sound like AI), professional, and brand-aligned. In the next hour, you also need to approve the social media calendar, outline a new sustainability initiative, respond to an urgent customer request, and review the presentation for the upcoming management meeting. It’s no wonder that AI assistants have become the hospitality leader’s indispensable co-pilot.

But what if that co-pilot is quietly taking the controls, turning into an autopilot?

A groundbreaking study by a team of researchers from MIT, including Nataliya Kosmyna, Eugene Hauptmann, and Pattie Maes, “Your Brain on ChatGPT,” used EEG scans to find out what happens to our brains when we outsource our thinking. The findings are a critical warning for an industry built on human connection: relying on AI as a replacement for your own thinking doesn’t just create generic work, it fundamentally weakens the cognitive skills that define great leadership.


The Autopilot Trap: When Efficiency Erodes Excellence

The MIT study found that when participants used an LLM to do the heavy lifting of writing an essay, their brains went into cruise control. This “cognitive offloading” has tangible consequences for a hotelier.

  • Your Brain Checks Out: The “LLM group” showed the weakest overall brain connectivity. While the “Brain-only” group’s minds were firing on all cylinders to solve the problem, the AI users’ brains were less engaged. Think of it as the difference between personally navigating a complex guest complaint versus pasting it into a prompt and waiting for a sterile, pre-packaged answer.
  • Memory and Accountability Vanish: An astonishing 83.3% of LLM users couldn’t correctly quote their own work minutes after writing it. Imagine you use AI to draft a new service recovery protocol. The next day, a manager asks you about a key step during a crisis, and you draw a blank. Because you offloaded the critical thought, the solution was never truly yours.
  • Your Brand’s Soul is Lost: The study’s human graders described many AI-assisted essays as “‘soulless,’… empty with regard to content and lacking personal nuances”. This is the ultimate danger in hospitality. When your marketing copy, guest emails, and even your mission statement are generated by an algorithm, they lose the unique character and warmth that make a guest choose your property over the one next door.

This creates a “cognitive debt”. When the researchers took the AI away, former LLM users showed

under-engagement of the alpha and beta brain networks – circuits vital for independent planning and reasoning. The skills had begun to atrophy.


The Co-Pilot Advantage: Amplifying, Not Replacing, Your Intellect

The study also illuminated a far more powerful way to work with AI. When participants who had previously worked without AI were given an LLM to help them rewrite their existing work, their brains didn’t shut down. They lit up.

Researchers saw a

“network‑wide spike in alpha‑, beta‑, theta‑, and delta‑band directed connectivity”. This is the brain of a leader in action – not passively accepting an answer, but actively

integrating, challenging, and refining the AI’s suggestions against their own hard-won experience and strategic vision.

This is the co-pilot model. You perform the foundational thinking – the strategy, the empathy, the core idea – and then use AI as a brilliant assistant to enhance and execute.


Putting AI in Its Place: A Hotelier’s Strategic Guide

The MIT study proves that AI’s value is maximized when it augments, not automates, your thinking. Here’s how to apply this in your hotel.

  1. Human Strategy First, AI Execution Second. Never start with an empty page and an AI prompt. Before you ask for “marketing ideas for a boutique hotel,” first lead your team in defining your target guest, your unique story, and your brand’s core values. Once your human strategy is solid, use AI to help you execute it – drafting social media posts, optimizing ad copy, or translating your message for different markets.
  2. Use AI for Scaffolding, Not Substance. Your hotel’s soul lies in the substance that only you and your team can provide. Let AI build the frame, but you must provide the art. For example, use AI to create an outline for a new F&B menu concept, but have your chef and sommelier fill it with their unique creativity and pairings. Use it to structure an SOP for guest check-in, but have your front office manager write the specific, empathetic language your team should use.
  3. Defend Your Unique Voice. The study showed that LLM output is statistically more homogeneous. Your brand’s voice – from the way the concierge answers the phone to the tone of your confirmation emails – is a priceless asset. Do not let an algorithm turn it into generic “hotel-speak.” Use AI as a sparring partner to polish your words, not as a ghostwriter to create them.

The future of hospitality isn’t a choice between human leadership and artificial intelligence. It’s about leveraging AI as a powerful co-pilot to handle the routine, freeing you up to do the irreplaceable work of thinking, creating, and connecting. Don’t let your autopilot take over the one thing that truly sets your property apart: you.