Tag Archives: accountability

Build A Team of A Players!

May 29, 2015 Alexander Kellermann Leave a comment

Steve Jobs stated in ‘The Lost Interview’ that to be truly successful and accomplish something great together you need to build a team of A players and should not settle for B or C players.

This is true for any industry, but especially for hospitality. Receiving average service from an associate who is not passionate and doesn’t seem to care, and experiencing service from someone who sincerely cares about you and about providing excellent service, makes all the difference for you, and how successful the hotel can be. Continue reading Build A Team of A Players! →

Leadership

If You Want To Grow, You Need To Be Accountable

January 26, 2015 Alexander Kellermann Leave a comment

I have read many leadership books and blogs on accountability, and most talk about the importance of holding yourself accountable to the highest standards and accepting responsibility for your actions. It is important that you are not trying to find excuses when things go wrong or that you are trying to shift the blame to other. On the contrary when things go wrong, try first to understand what you could have done differently to change the outcome – and trust me it is very liberating to start accepting responsibility!