Tag Archives: training

Development

A Career that Takes You Places: Why the Hospitality Industry is the Perfect Fit for Adventurous Graduates

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Are you a recent graduate looking for an exciting and rewarding career? Look no further than the hospitality industry!

Our hotel has just signed a memorandum of understanding (MOU) with a local university to offer internship programs at our hotel company. This is an incredible opportunity for students to gain hands-on experience in the industry and jumpstart their careers.

This partnership reminded me of my own career journey, having started with internships, and inspired me to write this post and share some information about the various career opportunities available in the hospitality industry.

The hospitality industry is a dynamic field that offers a wide range of opportunities for recent graduates. From hotel management to food and beverage management, event planning, and tourism, there is something for everyone in this exciting industry.

One of my favorite things about working in hospitality is the opportunity to travel and work with a diverse group of people. I have had the privilege of visiting beautiful hotels and meeting guests from all over the world, being a part of creating unforgettable experiences for them.

It allowed me to work in Vienna, New York, Shanghai, and Bangkok and experience the local culture.

The industry also places a high value on skills such as customer service, communication, and teamwork. These are skills that will serve you well in any career and make you a highly desirable candidate to future employers. And I can tell you, it is true that the experience I gained in the industry and the knowledge I’ve acquired has been very valuable in my current role.

Additionally, the industry is constantly evolving with new technologies and trends, meaning there is always room for growth and advancement in your career.

At our hotel, we are thrilled to be offering internship opportunities through our partnership with the local university. This is a fantastic opportunity for students to gain hands-on experience in the industry and jumpstart their careers, just like I did when I started my journey in the hospitality industry.

If you’re a recent graduate looking for a career that is challenging and rewarding, consider the hospitality industry. With a wide range of opportunities available, it may be the perfect fit for you.

Key Takeaways:

  • The hospitality industry offers a wide range of career opportunities for recent graduates

  • The industry values skills such as customer service, communication, and teamwork

  • The industry is constantly evolving with new technologies and trends, providing opportunities for growth and advancement

Leadership

If You Want To Grow, You Need To Be Accountable

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I have read many leadership books and blogs on accountability, and most talk about the importance of holding yourself accountable to the highest standards and accepting responsibility for your actions. It is important that you are not trying to find excuses when things go wrong or that you are trying to shift the blame to other. On the contrary when things go wrong, try first to understand what you could have done differently to change the outcome – and trust me it is very liberating to start accepting responsibility! boat Continue reading If You Want To Grow, You Need To Be Accountable →
Leadership

What You Must Know Before Training Your Employees

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I attended a training this week with focus on rooms (front desk and housekeeping) operations within the hotel industry, and was amazed by what I learned. It was not so much the knowledge and expertise shared by the instructors, but the way how it was shared with the group. We had over 80 attendees in the training, and the instructors would divide the group into smaller teams of five to ten participants maximum and rotate them from one exercise to the next, so that the training would be much more intimate and personal, and everyone could try hands on what was discussed and learned just a moment ago. Continue reading What You Must Know Before Training Your Employees →

Development, Leadership

8 Reasons Why You Should Start Cross-Training Now

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You’re conducting the daily pre-shift meetings and your employees cannot stop complaining about the other departments and venting their frustrations. You feel that the lack of trust between your departments makes progress and greatness impossible. No matter how well you’re trying to explain how the other departments work and what their challenges are, your employees don’t want to hear you.

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If this sounds familiar to you, cross-training is the right solution for you! Continue reading 8 Reasons Why You Should Start Cross-Training Now →

Development

Training is a waste of time and money!

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If you believe in the importance of ongoing and continuous training in your department or division, chances are that more than once in your career your superiors will challenge you and tell you that ‘training is a waste of time and money’, and a luxury that the hotel simply cannot afford at that time.

‘Excuse me… how could you say that?’

Reality is that training can be very expensive and a burden on your operations, if not executed effectively and if you don’t have a process in place of following up on the set expectations of the training. As a trainer it is your responsibility to show your organization the return on investment that it will have, and that you can measure it and how.

Having to convince your financial controller, you’ll need to be able to measure the improvement because of your training and show statistically how it will gain money for the hotel by having more happy employees who will attract more happy guests, who will spend more and stay more often (service profit chain) and not just lose money.

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Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Where to start? Well, first you should start by identifying where your company wants to get even better and where it needs to improve. Don’t design the training first and then try to push it through at any cost, but identify the necessary areas for improvement first and built the training on it. Continue reading Training is a waste of time and money! →