I am all about personalized service and believe that it becomes more and more important if you want your business to remain relevant. I never believed in online shopping until I started shopping at huge department stores like Bloomingdales or Macys. It’s a challenging experience and you feel like that you need to be thankful to receive good and caring service, forget about the customer is king, here it’s the employee who is king and you can trust they make sure that you know by their attitude. I try to avoid asking for help as much as possible and now switched to online shopping just to avoid their customer service.
Is this the future? Are we moving to impersonal online shopping as the quality of service decreases? Continue reading Is The Customer Still King?