The quality of service is measured by how it makes us feel. If the so-called best service makes us feel uncomfortable, it’s not considered good service anymore, and that’s the new definition of luxury. It’s not us having to fit in anymore or having to adapt to the world of luxury, it changed to luxury having to cater to us to stay relevant. Most guests are not comfortable at first to take advantage of the butler service, are unsure what the butler can really do for them, and perceive the butler service with its white gloves and bow tie as a relict of former days.
The best way to guarantee that our guests are going to enjoy the butler service, is by ensuring that all guests are greeted by the butler upon arrival or within a few minutes of their arrival. This gives the butler the opportunity to familiarize the guest with the other services of the hotel, the features in the room and the value added services that are provided by the butler directly, and most importantly to break the ice. Continue reading The Butler Greeting
