Tag Archives: make a difference

Leadership

My Amazing Thailand

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I moved to Bangkok together with my wife at the beginning of this year and fell in love with the land of smiles immediately. Thailand is a beautiful country, and Bangkok is a great city, but it’s really the Thai people who make all the difference and make Thailand so popular for tourism.

I love Bangkok… except maybe the heat and the traffic. No kidding! The traffic can be so bad that when you’re in a hurry it’s probably better to walk than to take a car. Taxi and Tuk Tuk drivers have a reputation of always trying to negotiate a couple of dollars more from foreigners than they would normally charge a local.

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And here, my story that deepens my love and respect to Thailand and its people. Continue reading My Amazing Thailand →

Leadership

Are You Just Busy Or Are You Making A Difference?

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If you are a manager in operations in any unionized hotel in NYC you are most likely working a lot of extra hours every day and find yourself busy from the moment you walk into the door to the moment you realize that you worked again over 12 hours and on top of that even forgot to take lunch break… and yet you still don’t have the feeling that you accomplished anything meaningful on your way home. Continue reading Are You Just Busy Or Are You Making A Difference? →

Development

Changing the culture

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Changing the culture is the basic requirement for any enhancements or achievements. If you are aiming to improve your associate or guest satisfaction, reinforce you standards of excellence or improve your star ratings, the first step is to establish a culture with a mindset wanting to be the best at every turn.

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Image courtesy of stockimages at FreeDigitalPhotos.net

How exactly do you change a culture? Continue reading Changing the culture →

Leadership

My real Hero

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Before I moved from Europe to New York City about six years ago, I left my old computer with my mom and showed her how to send e-mails. I took me an entire afternoon to walk her through the process from starting the computer to hitting the ‘send’ button, and make her feel comfortable with it.

The-Man-of-Steel-dc-comics-34648365-2880-1800Once I arrived in New York I got a text message from my mom telling me that the computer and e-mail does not work. So I called my friend in my home town to stop by and go over it again with my mom. He didn’t talk to me for weeks, so I guess he must have had the same frustrating experience as I did. Continue reading My real Hero →