Times are changing and what was a recipe for success only a few years ago doesn’t necessarily attract new customers now. I started my career in hospitality at the Hotel Imperial in Vienna, which is by any definition one of the finest luxury hotels in Europe. The hotel was originally built as a palace and later transformed to one of the most prestigious hotels in the world. I was fascinated by the expensive silverware, the elegant design of the furniture, the fine craftmanship of the hotel, the high standard of service and dedication, and the luxury that was displayed in every little detail of the hotel experience…
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