How to win new customers and turn first time customers into loyal ones is very simple in theory, yet only achieved and maintained by very few in reality.

I believe the three pillars of excellent service that would want you to come back again for more and tell your family and friends about it when experienced to be genuine care, ownership and emotional intelligence.

We know the importance of excellent service and always talk to our employees about the meaning of genuine care, ownership, and understanding the needs of our customer, but too often forget the true power of it. Continue reading How to win customers →