You’re doing a great job in putting out those fires every day and in running around saving the world. You look good in front of your bosses because whenever you’re on duty they don’t hear about any guest complaints or service breakdowns. In the eyes of your bosses operations are doing well and everything seems to be running as smooth as it possibly could thanks to you, and when asked if all is under control, you would simply smile and nod. But bottom line is that you’re only doing a great job at filtering reality!
….and without even noticing or wanting it you are seriously damaging your organization! Continue reading As Middle Managers We Are Great at Filtering Reality