You are probably wondering why you should have to do anything to receive the best service, shouldn’t it be up to the hotel to provide you with the best experience without you having to ask for it. You are the one who paid for it, right? 

Yes, of course you are right, and you should receive the service that you paid for, and I hope that most hotels would get it right. But why even taking a chance. Why not making sure that they will pay this extra little bit of attention and do their very best that you’ll have a memorable experience.

Well, giving feedback helps, and when giving feedback keep in mind to keep it positive, nothing is as powerful as positive encouragement. Even if it’s not that perfect, you should mention something that you believe is good, and then add what you think the hotel could be doing better. So giving your feedback to the front desk team might help improve your stay, but unfortunately it’s not always a guarantee and again why taking a risk. How do you know that the employee you talked to will even share your feedback with the other hotel teams and management? Yes, of course they should, but how can you make sure?

Use the power of social media, and I recommend using Twitter or TripAdvisor.

Now you can make sure that the entire hotel will know about you and focus on you having a good stay – the best stay possible.

There are two things you should do to make sure your stay goes well.

1. Start talking on Twitter two weeks in advance that you are planning to stay at the hotel and that you looking forward to it – now is the time to mention if there is any special occasion for your trip.

2. During your stay you can already post on TripAdvisor (no need to wait to the end), and I encourage you to keep the comment positive. I am not telling you to post that everything is great, if in fact it is not, but try to keep it positive and constructive. After all positive and constructive feedback is so much more encouraging and motivating.

In my experience employees are much more motivated to go out of their way and above and beyond when being encouraged to do so through constructive and positive feedback, then when being asked to recover from a guest complaint.

Trust me you follow these two simple steps and everyone on property will strive to deliver the best service and thrive on you enjoying your stay. We all want to feel appreciated and recognized, and you can use the power of social media to get the best out of the hotel and with that the best experience for yourself, the trick is to keep it positive, rather than using social media to vent or trash the hotel (with that you might get compensated for the service that you feel was not up to standard, but you will not receive the best service, best experience and with that the best memory of your stay – after all you want to be happy and enjoy your stay).

Give it a try!

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