Category Archives: Strategy

Lettuce Be Honest: ESG in Hospitality Isn’t a Buzzword – It’s a Business Driver

In recent years, ESG – Environmental, Social, and Governance – has evolved from a boardroom acronym into a powerful force shaping the future of hospitality.

It’s no longer just about compliance or optics. ESG is now a real value driver: influencing investor confidence, guest expectations, and brand differentiation. But for ESG to have impact, it can’t live in a report – it has to live in the guest experience.

One example that’s close to home: the rooftop farm at W Bangkok.

This started as a vision by our Culinary Director, Steven Kim, several years ago. What was once an unused rooftop on the 32nd floor is now a 200-square-meter edible garden – thanks to a collaboration with Bangkok Rooftop Farming, led by Khun Pareena.

The farm grows everything from basil and rosemary to butterfly pea and mint. It’s fully organic, zero-kilometer, and circular: food waste from the hotel is composted and cycled back into the farm.

But more importantly, it’s not just a sustainability story – it’s a guest experience.

Guests can:

  • Sip it: welcome drinks and cocktails feature herbs grown on the roof
  • See it: daily guided farm tours at 5 PM, ending with a drink at W Lounge
  • Feel it: spa treatments at Away Spa now use infused oils and herbal compresses made with farm ingredients
  • Taste it: dishes across outlets highlight freshly harvested produce

The farm has also become part of our broader programming – hosting sustainability – themed events, MICE activations, and collaborations like Bangkok Art Biennale, or initiatives like cooking and donating meals via SOS (Scholars of Sustenance).

And the numbers back this up:

  • 76% of travelers want to travel more sustainably (Booking.com, 2023)
  • 43% are willing to pay more for accommodations with visible sustainable practices
  • Harvard Business School found companies that improve on material ESG issues outperform their peers in both returns and risk mitigation
  • EHL reports ESG integration leads to increased operational efficiency, loyalty, and relevance
  • CBRE confirms ESG is now a factor not just for travelers – but also for owners, investors, and talent

So no – this isn’t about ‘planting a few herbs and calling it sustainability.’ It’s about building systems, experiences, and partnerships that align with how our industry is evolving. Not every hotel needs a farm. But every property has a space – or a story – that could be reimagined through an ESG lens.

Because the future of hospitality isn’t just luxury.

It’s responsibility.

And sometimes, it’s rosemary.

Unleash Your Competitive Edge: The Strategy Secrets You Need to Know

In the ever-evolving landscape of business, the term “strategy” is often thrown around, but its true essence is not always fully grasped. Michael E. Porter, a thought leader in the realm of business strategy, provides a masterclass in strategic thinking with his groundbreaking article, “What is Strategy?” published in the Harvard Business Review. This article offers timeless insights that can transform your approach to business from ordinary to extraordinary.

Beyond the Buzzword: What is Strategy Really?

At its core, Porter argues that strategy is about making deliberate choices—decisions that set your business apart from the competition. It’s not just about being better at what you do; it’s about being different in what you do. This distinction is crucial because while operational efficiency is necessary, it doesn’t lead to long-term success. Strategy is about finding a unique position in the market and sticking to it.

The Secret Sauce of Strategy

  1. Strategic Positioning:
  • Imagine you’re at a crowded party. Everyone is trying to be noticed, but the one who stands out is doing something different—maybe telling the best stories or dancing to a different beat. In business, strategic positioning is about finding that unique space where you can shine. It’s about offering something that others can’t easily replicate, whether it’s a unique product, a niche service, or an innovative approach. Think of companies like IKEA, which carved out a unique position by offering stylish, affordable furniture that customers assemble themselves—a strategy that disrupted the furniture industry.
  1. Making Trade-offs:
  • Success isn’t about doing everything; it’s about doing the right things. Porter emphasizes that trade-offs are essential to strategy. This means deliberately choosing what not to do. For example, Southwest Airlines decided early on that it would not offer first-class seating, meals, or seat assignments. These trade-offs allowed them to focus on low-cost, reliable service, making them a leader in the budget airline industry.
  1. Creating Fit:
  • Here’s where strategy gets really interesting. Porter talks about “fit” as the glue that holds your strategy together. It’s about making sure that all your company’s activities complement and reinforce each other. When a company’s actions are aligned, it’s like watching a well-choreographed dance where every move is perfectly timed. For instance, Zara’s strategy revolves around fast fashion—its design, manufacturing, and distribution processes are all tightly integrated to ensure that it can move trends from runway to retail in record time.
  1. Building Sustainability:
  • Strategy is not a one-time effort; it’s a long-term commitment. Sustainable competitive advantage is achieved when a company stays true to its strategic position, even as it adapts to change. It’s about resisting the temptation to imitate competitors and instead doubling down on what makes you unique. Apple, for instance, has maintained its focus on premium design and ecosystem integration, which continues to set it apart from competitors.

Why Should You Care?

In a world where trends change at the speed of light and competition is fierce, understanding strategy is your ticket to staying relevant and successful. Porter’s insights are more than just academic theories—they’re practical tools that can help any business, large or small, navigate the complexities of today’s market.

So, the next time you hear the word “strategy,” remember that it’s not just about being good at what you do; it’s about being different in what you do. It’s about making choices, creating alignment, and building a position that’s uniquely yours.

Credits: This blog post is inspired by Michael E. Porter’s article “What is Strategy?” published by the Harvard Business Review. For a deeper dive into Porter’s strategic wisdom, you can read the full article here.