If you are a manager in operations in any unionized hotel in NYC you are most likely working a lot of extra hours every day and find yourself busy from the moment you walk into the door to the moment you realize that you worked again over 12 hours and on top of that even forgot to take lunch break… and yet you still don’t have the feeling that you accomplished anything meaningful on your way home.
You were busy all day long trying to give it your best to make your employees and guests happy, only to start the exact same craziness all over again the next day. So what can you do to make a change for tomorrow?
You need to take care of the big rocks first, no matter how busy you are. Giving your employees feedback on how to improve and training them to grow and reach their potential is one of the biggest rocks, and if you take care of this first, everything else will fall into place. I know, I know, you are too busy, don’t have time for this and cannot afford to take one hour out of your day for training. But the truth is that you cannot afford not to train.
Plan your day before you start it and decide what your big rocks are… and whatever happens make sure to push yourself to take care of those big rocks and what matters most first. Those big rocks need to be aligned with your vision and your set goals.
Trust me, making a difference for the next day by helping your employees get better, is the most rewarding feeling, and leaving by the end of the day with this rewarding feeling makes it all worth it.
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