Making things simply for the customer is the essence of great and prompt service! How often do you get frustrated by unnecessarily complicated and difficult service?
Our policy states… I need to ask my manager first… No, I am sorry… You need to… Please hold… let me connect you to…
Does any of this sound familiar to you? Trust me it is happening at your company as well! Our customers do have a choice, and if we don’t strive to make it easy for them to do business with us, one of our competitors will sooner or later!
Listen to your guests and put yourself in their shoes!
If you want to learn more from Richard Branson and his secrets to provide excellent customer service you must watch video below. My favorite customer service tip to empower your employees to do the right thing the fast and uncomplicated way is ‘it’s better to ask for forgiveness than asking for permission’.
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