I still remember working over twelve hours a day and 80 hours a week only a couple of years ago to achieve much less that I can accomplish now in less than 3/4 of the time. While I certainly learned to work smarter and be more effective with the growing experience, I do not believe that my IQ changed since then making this huge improvement possible. So what happened?
How to be successful in the hotel industry and move ahead of the competition? It’s a people’s business, and everything comes down to one person respecting and being able to communicate to another, it’s that simple!
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While a Bachelor’s or even Master’s degree became a basic requirement for most management positions in hospitality, it doesn’t matter much from that point on in your career how smart you are, if you’re not able to communicate with other people and get them wanting to follow your lead. So what do you think is more important, your intelligence quotient or your emotional (EQ) and moral intelligence (MQ)? I am telling you that ‘intelligence is overrated‘ and only the cost of entry, it’s the capability of being aware of yourself and others that will make you successful!
IQ is certainly the foundation or prerequisite of a good career, but emotional intelligence and moral intelligence are the ones that will get you to the top. Leading with integrity, high moral and being able to understand your own and others weaknesses and strengths will help you to build strong relationships and an environment of trust. I remember how difficult it was for me at the beginning to even accomplish the simple tasks because of the lack of trust and how long it takes to build it. Once you have overcome these challenges, you’ll be able to move at a much faster pace, and this is where the true fun starts. This is where you can start changing the culture!
And always remember how to be a real hero by making deposits to the emotional bank accounts of your coworkers regularly, and believe me this bank account is the more important one!
What’s your magic recipe for success?