You’re doing a great job in putting out those fires every day and in running around saving the world. You look good in front of your bosses because whenever you’re on duty they don’t hear about any guest complaints or service breakdowns. In the eyes of your bosses operations are doing well and everything seems to be running as smooth as it possibly could thanks to you, and when asked if all is under control, you would simply smile and nod. But bottom line is that you’re only doing a great job at filtering reality!

Inception

….and without even noticing or wanting it you are seriously damaging your organization!

Your bosses have no idea of the challenges in the field because they are not as connected as you are (which is not their job, because that’s what you are here for), and without you telling them objectively what’s going on from time to time, they will never be able to have a clear and fair assessment of what the issues are. Nor will they be able to make informed decisions that would help your business. While some bosses may prefer not to get bothered by inconvenient truths, true leaders will welcome and appreciate your feedback.

And remember this is not about you complaining to your bosses while waiting for them to fix the problems for you, this is about you identifying a problem, trying to fix it and giving your bosses feedback if it’s reoccurring or if a pattern can be identified.

So stop filtering reality for your boss and help him make informed decisions by giving him a clear assessment of what is going on in his business.

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